Refund policy

Thank you for shopping at Mark C. Overton Online.

We want you to feel completely confident in your purchase.

Digital Product Usage 

Because our products are digital downloads, your eBooks are delivered instantly after checkout. However, if you are not fully satisfied with your order, we’re happy to offer a 30-day money-back guarantee.

How It Works

If your purchase does not meet your expectations, simply contact us within 30 days of your order date to request a full refund.

 Please include:

 Your order number

  • The email address used for your purchase

  • A brief note about your experience (optional but helpful)

Contact us: support@markcoverton.online

 Refund Process

Once we receive your request, we process refunds back to your original payment method within 3–5 business days.

 After we issue your refund, you’ll receive a confirmation email.

Exceptions

Refunds cannot be issued if:

  •  More than 30 days have passed since your purchase

  • You have already received a prior refund for the same product

  • You purchased through a third-party marketplace (please contact that platform directly)

Our Promise

We stand by our mission to help you grow in faith, purpose, and transformation.

If you have any questions or need support, please don’t hesitate to reach out — we’re here to help.

Order Issues or Download Problems

We want every reader to have a smooth and satisfying experience.

If you encounter any issue such as:

  • Not receiving your download email

  • Broken or expired download link

  • Incorrect or duplicate file sent

Please contact us at support@markcoverton.online with your order number and email address.

We’ll promptly verify your order and resend your download link or correct the issue at no additional cost.

Duplicate Purchases

If you accidentally purchased the same eBook more than once using the same email address, contact us within 7 days of purchase.

We’ll review the order and, if confirmed as a duplicate, offer store credit or replacement access.

Physical Book Requests

A limited number of paperback editions are available by request.

Physical book orders are handled manually and may include standard shipping and handling fees.

These sales are non-refundable once shipped, except in cases of damage or fulfillment error.

To inquire about paperback copies, email support@markcoverton.online for pricing and availability.

Customer Support

If you have any questions regarding your order, digital delivery, or refund eligibility, please reach out to us at: support@markcoverton.online

Sincerely,

Mark C. Overton